Returns & Exchanges

At the NBCUniversal Shop, we want you to be completely satisfied with your purchase of fan-favorite merchandise. If you are not happy with your order, you can return most items in their original condition within 30 days of delivery.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and billing zip code to locate your purchase and select the items you wish to return.

2

Print Return Label

Follow the prompts to generate a prepaid shipping label; a flat-rate return shipping fee will be deducted from your final refund amount.

3

Package Your Items

Securely pack the products in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number handy until your refund has been processed by our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing